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- Exchange and Return Policy
Exchange and Return Policy
To Benefit From The Return, Exchange And Insurance Services, You Must Bring The Original Invoice.
Return and Exchange Include All Items Except (books, Electronic Devices, Electronic Software, and Prepaid Cards) Unless There Is a Manufacturing Defect In The Item.
The Item Must Be In The Same Condition When Purchased And In The Original Packaging.
Return and Exchange Within 30 Days From The Date Of Purchase.
The Promotional Offer Associated With The Returned Item Can Be Returned If It Is In Its Original Condition If Not Then The Promotion Value Will Be Deducted.
Purchases Paid With Vouchers, Credit Cards, Or Through Installment Service Cannot Be Returned For Cash.
Return Of Collection Amounts To Other Companies Is Subject To The Terms And Conditions Of The Service Provider. And The Customer Must Bring The Payment Receipt With The Invoice In Order To Be Able To Return The Amount In Case The Terms and Conditions Of The Service Provider Allow.
Return and Exchange Include All Items Except (books, Electronic Devices, Electronic Software, and Prepaid Cards) Unless There Is a Manufacturing Defect In The Item.
The Item Must Be In The Same Condition When Purchased And In The Original Packaging.
Return and Exchange Within 30 Days From The Date Of Purchase.
The Promotional Offer Associated With The Returned Item Can Be Returned If It Is In Its Original Condition If Not Then The Promotion Value Will Be Deducted.
Purchases Paid With Vouchers, Credit Cards, Or Through Installment Service Cannot Be Returned For Cash.
Return Of Collection Amounts To Other Companies Is Subject To The Terms And Conditions Of The Service Provider. And The Customer Must Bring The Payment Receipt With The Invoice In Order To Be Able To Return The Amount In Case The Terms and Conditions Of The Service Provider Allow.
The Following Terms and Conditions are Added To Website Purchases.
Receipt Of The Shipment From The Shipping Company is an Acknowledgment By The Customer That The Shipment (Carton) is in Good Condition and has not Been Opened Before Receipt.
The Return and Exchange Period is Calculated From The Date Of Receipt, and The Stamped Purchase Invoice That Arrived With The Shipment Must be Brought.
You Can Return and Exchange The Product at The Nearest Samir & Aly Branch (You Can Visit The Branches List Page In Case That There Is No Branch Available In The City Where The Order Was Delivered, Please Contact Us On The Customer Service Number 19891 and The Representative Of The Shipping Company Will Come To Recollect The Order .
If You Encountered Any Problems Whether The Merchant Refuses To Use a Coupon or Violates The Terms Of Using The Coupon, Or Any Other Problem, Such As a Bad Experience Or Unreal Prices, Please Send Us Immediately The Problem You’ve Encountered And Always Be Confident That We Will Solve Your Problem In The Best Possible Way Because You’re Our Partner In Every Success.
The Return and Exchange Period is Calculated From The Date Of Receipt, and The Stamped Purchase Invoice That Arrived With The Shipment Must be Brought.
You Can Return and Exchange The Product at The Nearest Samir & Aly Branch (You Can Visit The Branches List Page In Case That There Is No Branch Available In The City Where The Order Was Delivered, Please Contact Us On The Customer Service Number 19891 and The Representative Of The Shipping Company Will Come To Recollect The Order .
If You Encountered Any Problems Whether The Merchant Refuses To Use a Coupon or Violates The Terms Of Using The Coupon, Or Any Other Problem, Such As a Bad Experience Or Unreal Prices, Please Send Us Immediately The Problem You’ve Encountered And Always Be Confident That We Will Solve Your Problem In The Best Possible Way Because You’re Our Partner In Every Success.
Immediate Replacement Of Defective Devices.
Samir & Aly Library Will Replace The Device With a Manufacturer Defect (Not Software) Within 3 Days From The Date Of Purchase, Provided:
- The Device Should Be Free From Any Scratches Or Misuse.
- Bringing The Original Box With All The Accessories and Manuals Inside.
- A Report From an Authorized Maintenance Agent May Be Required Prior To The Replacement.